Avoid it Upfront:
“Make a habit of requiring extremely thorough consultations – especially for new clients. This avoids miscommunication and lets you set expectations early on. Have an extra quiet client? Ask for feedback often and don’t make assumptions.” – kc
When they complain:
“When I get a complaint, I always ask them to come in. Meeting in person makes it much easier to fix the problem. I usually offer them a free touch up and this fixes it 90% of the time.” – sabrina
“Bad reviews happen, and sometimes they are unavoidable. While you shouldn’t let them run your life, offering some freebies or a discount can go a long way towards making things right. Sometimes, people just want you to listen to them and feel a lot better once they feel they have been heard.” – tk
When they won’t budge:
“Sometimes I need to offer a full refund to get rid of a really difficult client. When they are screaming in the salon, it’s usually cheaper to refund them and ban them from coming back. You can simply say that you didn’t click and want them to be with someone who can best fulfill their needs. They can’t say that you didn’t do the right thing!” – jp
When they micromanage:
“Don’t be fazed if your client starts giving you ‘pointers’. Continue to do your work and let your skill and talent speak for itself. Be confident and know that you are better at your job than your client. You can laugh later.” – ld